Reset UKG Pro Passwords

System Administrators can reset an UKG Pro user's password from the User Administration page.

Note UKG Pro is built with a configurable security system designed to protect your information. To fully engage UKG Pro’s security system while offering protection to your users, review the Best Practices for UKG Pro Account Security documentation.

Navigation:Menu > System Configuration > Security > User Administration

From the User Administration page, search for the user whose password you would like to reset.
In the Actions column, check the check box for the specified user.
Select Reset Password. The password is reset to the default value. To view a user's default password, select View Password from the Default Password column.

Reset a UKG Pro Backoffice Password

Reset an UKG Pro backoffice or US Explorer password from the US Explorer tool.

From your UKG Pro SaaS environment, select the US Explorer icon.

The US Explorer tool appears.
Enter company code, username, and password, and then select OK.
Select Accounts, and then select User.
From the drop-down list, select the user whose password you would like to reset.
In the Application Password section, enter a new password. A new field appears to the right of the password field.

Note
The password must contain 3-16 characters and cannot include special characters. Additionally, you cannot use any of the 10 most recent passwords used for this user.
Confirm the password by entering the identical password in the new field.

Important
Do not change the SQL Server password.
Select the Save Current User icon.
Close US Explorer.

Reset a Site Management Console Password

To change a Site Management Console (SMC) password, open a support case in the UKG Community.

Reset a Citrix User Password

Reset a UKG Pro SaaS environment (Citrix) password from the User Maintenance tool.

From your UKG Pro SaaS environment, double-click the User Maintenance icon.

The User Maintenance tool appears.
Select the user whose password you would like to reset.
In the User Info section, enter a new password.

Note
The password must contain 11-14 characters and include at least one capital letter, one number, and one special character.
Select Update.
Select Close.

This document and all information contained herein are provided to you "AS IS" and UKG Inc. and its affiliates (collectively "UKG") make no representation or warranties with respect to the accuracy, reliability, or completeness of this document, and UKG specifically disclaims all warranties, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. The information in this document is subject to change without notice. The document and its content are confidential information of UKG and may not be disseminated to any third party. No part of this document or its content may be reproduced in any form or by any means or stored in a database or retrieval system without the prior written authorization of UKG. Nothing herein constitutes legal, tax, or other professional advice. All legal, tax, or other questions or concerns should be directed to your legal counsel, tax consultant, or other professional advisor. All company, organization, person, and event references are fictional. Any resemblance to actual companies, organizations, persons, and events is entirely coincidental.