People Assist Employee Portal

Employee Portal Access

You can access the Employee Portal from your computer or your mobile device.

Your organization may also use single sign-on (SSO) to access the portal. Ask your HR Team for the preferred access method.

Employee Portal Navigation

The Employee Portal allows employees to quickly find what they are looking for regarding HR issues.

The following table describes key components of the Employee Portal.

SectionDescriptionImage
Navigation MenuFrom the navigation menu you can:
  • Access tasks and ongoing or closed requests.
  • Access your documents.*
  • Access categories
  • Change the portal language.
  • Log out.
Note *The My Folder section is only visible if your organization is using the UKG Document Manager solution as their file management system and access is enabled.
Employee Portal main menu.
Home PageFrom the home page you can:
  • Search for forms and articles.
  • Access your profile to change the language or log out.
  • Use the quick action buttons.
Employee Portal home page. The company logo, a search bar and your profile are on the top bar. On the main banner, there is a personalized salutation, another search bar, and quick action buttons.
Main ContentFrom the main content area, you can:
  • Use the quick action buttons.
  • Access categories.
  • Access useful articles and forms.
  • Review the What's new? section.
The main content area underneath the banner includes: quick action buttons, the useful articles and forms section, a list of the categories, and the what's new? section.

My Requests Section

From the My requests section, you can:

  • Create a request
  • Review requests and send messages
  • Reopen closed requests
  • Access additional portal options

When you select the Create a request button in the My requests page, you are redirected to a page with all the categories. [screenshot?]

Create a Request from a Category

Categories act like folders, organizing articles and request forms based on their relevance to specific Human Resources areas.

You can access categories directly from :

  • The Categories side bar in the home page

  • The Categories section in the navigation menu

Navigation:Category > Request forms

  1. In the Request forms section, select a form.
  2. Complete the form and then select Send request.
    Important If the selected category has no associated request forms, at the end of the page you'll find the Can't find what you're looking for? section. From that section you can create a request using a default form that consists of:

    • A drop-down list to select a category

    • A Subject field to enter a request topic

    • A Message text box to type your questions or describe your issue

    Note The Can't find what you're looking for? section displays if the administrator enabled the default form for that category.

Additional Options to Create Requests

There are other areas in the Employee Portal from where you can access request forms directly.

You can access forms from:

  • The Useful articles and forms section

  • A search result list

  • A Knowledge Base article (some articles may contain links to forms)

For any of these options, select the request form you want to use and follow the form instructions. Once you submit your request, you can monitor it from the My requests section or the View your open requests button in the home page.

Review Request Status and Send Messages

Monitor your requests to learn about their progress and to ensure that you reply to any additional inquiries from the HR Team.

Navigation:Menu > My requests

  1. In the Open requests section, you'll find a list of your requests. You can review basic information for each one of them such as request name and number, request status, due date (if applicable), and request creator.
    Note The number next to a request name indicates the number of comments in that request.
  2. Select a request to:
    • Review request details
    • Review and send messages
    • Send attachments

Reopen Closed Requests

Reopen closed requests if an issue is not resolved to your satisfaction or if you have additional questions.

Important The Reopen closed requests option is only available when activated by an administrator according to your organization's policies.

Navigation:Menu > My requests > Open requests

  1. From the Open requests page, go to the end of the page and select the Show closed requests link.
    A list of your closed requests appears.
  2. Select the request you want to reopen.
    Important Archived requests cannot be reopened. If the request you selected has been archived, you'll be prompted to create a new request referencing the archived request number.
  3. In the New message section, the Reopen request box is selected by default. To reopen the request, complete the following:
    1. Write a message.
    2. Attach files, as needed.
    3. Select Send and reopen.
      Important If you want to ask additional questions instead of reopening a request, deselect the Reopen request box, write a message, attach files, as needed, and then select Send.

Access Knowledge Base Articles and Provide Feedback

You can access Knowledge Base articles from the Articles section within each category, from the Useful Articles and Forms section in the home page, or by introducing keywords in the Search bar.

Articles include links to relevant forms, files, or media. At the end of each article, you may have the option to provide feedback on it.

Navigation:Article > Was This Article Helpful?

  1. From the Was this article helpful? section, select Yes or No according to your opinion.
    The How could we improve this article? field appears.
  2. From the How could we improve this article? section you can:
    • Write any additional feedback
    • Select the Send feedback anonymously checkbox
  3. Select:
    OptionDescription
    SubmitTo send your feedback
    CancelTo not send any feedback

My Tasks Section

Your manager or a department can assign you tasks such as completing or signing a form, or acknowledging a document. Several options are available in the Employee Portal to complete your process tasks

The following table describes the different types of tasks that you can be assigned to complete:
Type of TaskDescription
Fill Out a Web FormProvide information completing an online form.
Fill Out a PDFProvide information by completing a form.
Sign a DocumentElectronically sign a PDF document.
Acknowledge a DocumentConfirm that you have read and understood a company document.
Custom TaskFollow instructions to complete tasks within or outside the Employee Portal.

Complete Tasks

You can complete tasks from the My tasks section or the Complete your pending tasks button in the home page. Either selection redirects you to the Tasks to complete page, where tasks are grouped by process.

The number next to the My tasks section indicates the number of pending tasks you have. The number of pending tasks is also reflected in the Complete your pending tasks button.

Note

The Complete your pending tasks button displays in the banner only if you have pending tasks

.

Navigation:Menu > My tasks > Tasks to complete

Navigation:Menu > Complete your pending tasks > Tasks to complete

  1. From the Tasks to complete page you can:
    • Review process status and review tasks (pending, available, and upcoming).
    • Select a task to complete.
  2. From the selected task, follow the instructions or complete the form.
  3. Select the corresponding task completion button: Submit, Mark as complete, Acknowledge a document, or Sign document.
    Once you complete a task, it's listed in the Completed tasks drop-down list from the relevent process.
  4. Complete remaining tasks, as needed.
    Note
    • Some tasks must be carried in a certain order. A task which is dependent on another task will be grayed out and unavailable until a preceding task is completed.
    • When you select the Complete your pending tasks button, it redirects you to the Tasks to complete page, in which case you can follow the same steps as when you complete your tasks from the My tasks section.