UKG Mobile Apps for Employees

UKG Pro Mobile App

From the UKG Pro mobile app, you can access Human Capital Management (HCM) features, Workforce Management (WFM) features, and UKG Talk features.

The UKG Pro mobile app provides convenient access to all HR, pay, and work needs. It also has tools to drive communication and collaboration with an intuitive experience designed to naturally foster employee engagement.

Important Your mobile app features are determined by your company configuration. For questions about the features that are available to you, contact your manager or system administrator.

The UKG Pro mobile app is free and available on all Apple and Android devices, including phones and tablets.

Download the UKG Pro Mobile App

To get started, download the UKG Pro mobile app from the app store on your device. The first time you log in, you'll need to enter an access code or URL from your organization.

Important UKG released a new UKG Pro mobile app. Your organization will notify you of the change and when you should download the new mobile app. The previous mobile app is now named "UKG Pro Classic" and the new mobile app is named "UKG Pro."

From the Apple App Store or Google Play store, search for "UKG Pro."
Download the UKG Pro mobile app.
Note The mobile app requires iOS 13 or higher for iOS devices and Android 8 or higher for Android devices. If your device has an older operating system, you cannot download the mobile app.
On your device, open the UKG Pro mobile app.
Enter the access code or URL. If your organization provided you with a QR code, you can scan it to automatically enter the access code or URL.
Note If you have access to UKG Pro web, the access code is available from user icon > Mobile App Instructions or from the Mobile App Instructions section on the home page.
Important A best practice is to enable automatic updates for the UKG Pro mobile app. If you do not have the latest version of the mobile app, you may not be able to use mobile app functionality. Turn on auto updates for the mobile app in your device settings.

Log into the UKG Pro Mobile App

Once you have set up the UKG Pro mobile app with the company access code, log in using your UKG Pro credentials or Single Sign-On (SSO). Your company may use Multi-Factor Authentication (MFA). If supported by your device, you can also enable Touch ID, Fingerprint, or Face ID sign in.

Log in using one of the following methods:
- To log in with your UKG Pro credentials, enter your UKG Pro username and password
- To log in with SSO, select Sign In with Corporate Credentials and enter your SSO username and password
Note If your company uses a virtual private network (VPN), you must enable the VPN on your device.
If your company uses Multi-Factor Authentication (MFA), select a method to receive a secure access code. Then, enter the code.
If supported by your device, you can enable Touch ID, Fingerprint, or Face ID. The first time you log in, you are given the option to enable Touch ID, Fingerprint, or Face ID. You can also enable Touch ID, Fingerprint, or Face ID from the mobile app settings.

Note Touch ID, Fingerprint, or Face ID functionality must be enabled in your device settings. If the option doesn't appear, your device does not meet the security requirements. You have three chances to sign in with Touch ID, Fingerprint, or Face ID. After the third failed attempt, you must enter your device's pass code. If your sign in fails too many times, your account is set to inactive. To reset your account, reset your password or contact your system administrator.

You are now logged into the mobile app and can access UKG Pro functionality from your device, based on your company configuration. If you are inactive for 20 minutes, you are logged out of the mobile app.

Navigate the UKG Pro Mobile App

The UKG Pro mobile app provides multiple options to find relevant pages.

From the UKG Pro mobile app home page, you can access your profile and shortcuts to important pages, such as Pay or Benefits.

You can also access the UKG Pro mobile app from push notifications, if they are enabled.

From anywhere in the mobile app, you can access icons in the bottom navigation bar:

Home: Depending on your configuration. the home page can include shortcuts, WFM cards, HCM cards, and urgent tasks. If your organization uses UKG Talk, the home page has pinned posts at the top with important information. You can customize your shortcuts from the home page.
Inbox: You can review tasks from the inbox. You can also access the inbox from push notifications, if you have them enabled.
Search: You can use the search to find pages in the UKG Pro mobile app.
Menu: You can access all available pages from the menu.
Feed (with UKG Talk)
Chat (with UKG Talk)

UKG Pro Mobile App Features

The UKG Pro mobile app supports the following features.

UKG Pro Mobile App Features for Employees

Important This list includes all mobile app features, but a system administrator determines which features are available for each organization. The features in the UKG Pro mobile app may be different from the features in UKG Pro web.

Profile
- View and edit personal information
- Add, view, edit, or delete alternate phone numbers
- View employment information, salary, and job history
- View, add, edit, and remove emergency contacts
- View, update, and remove employee photo
- Add, view, edit, or delete name pronunciation
- View, add, edit, and remove licenses and certifications
Company Information
- View directory, organization chart, and news & information
Pay
- View pay statements and generate pay statement PDFs
- Access Model My Pay
- View, add, edit, inactivate, and remove direct deposit accounts
- View Filing Forms (Form W-2)/Year End Slips (T4) and generate PDFs
- View and add Withholding Forms (Form W-4)/Personal Tax Credits (TD1)
- View third party pay data and generate a PDF of a third party pay statement
Development & Feedback
- View and update goals
- View competencies and update competency notes
- View, add, edit, and delete notes
Benefits
- View benefits
- View and edit retirement plans
Giving
- View available Giving campaigns
- View year-to-date (YTD) contributions
Performance Development
- View and update 1:1 meetings
- View feedback about me
Workforce Continuity
- Complete Workforce Continuity forms
Document Upload
- Upload a JPEG or take a picture
Knowledge Base
- Submit forms
- Update and manage submitted forms
- Add and preview attachments
- Use supporting links to articles in the Knowledge Base
UKG Talk
- Activity feed
- Groups
- Assigned tasks
- Direct Messages
- Interactive apps and events
Time Clock
- Punch in or out
- Transfer punch
- View punch and transfer details
Timesheets
- View timesheet details
- Add, copy, and submit timesheets
- Add, edit, and delete punches
- Add, edit, and delete labor metrics
- Add and edit time codes
- Add notes
Time Off
- Request time off
- Cancel a time off request
- View time off history
- View balances
Schedule
- View schedule
- View My Team's Schedule
- View or acknowledge schedule
- Request schedule change
- View change requests
- View total scheduled hours
- View coworker schedule
- View shift details
Availability
- Add availability
Calendar
- View calendar
- View and cancel time off requests
- Request open shift
Timecard
- View timecard
Punch Mapping

Note If your organization uses the UKG Ready mobile app, the time shortcuts (such as Time Clock and Timesheets) open the corresponding page in the UKG Ready mobile app or the UKG Ready website.

Note If your organization uses the UKG Learning mobile app, the learning shortcut opens the UKG Learning mobile app.

UKG Pro Mobile App Features for Managers and Administrators

Employee Profile
- View and edit employee personal information, including name, address, and phone number
- Add, view, and edit employee emergency contact information
- Add, view, edit, and delete employee photo
- View and edit employee employment and salary information:
  - Employee job and organization details
  - Employee job and salary
  - Employee salary
  - Employee termination
- View employee job history and status history, including job and salary details
- Add, view, edit, and delete employee licenses and certifications
- Add, view, edit, or delete employee alternate phone numbers
Goals
- View goals and goal details
- Add percentage complete
- Add goal notes
Competencies
- View goals and goal details
- Add percentage complete
- Add goal notes
Notes
- Add, view, edit, and delete general notes
Team Goals
- View team goals
- Add, view, edit, and delete team goal notes
UKG Talk
Team Timesheets
- View, copy, edit, and approve timesheets
- View team timesheet total hours
- View labor metric summary details
- View and edit shifts
- Add notes
Time Off
- View, approve, and deny time off requests
- View time off request details
- View approved time off requests
Team Schedule
- View and copy schedules
- Apply schedule templates
- Add, edit, and delete shifts
- View, approve, and deny change requests
- View approved change requests
- Publish or unpublish schedule
Team Timecard
- View, edit, and approve employee timecards
- View and edit employee punches
- View, edit, and delete employee shifts
- View, edit, and manage employee schedules
Usage Insights (Administrators Only)

UKG Pro Mobile App Time Features by Solution

The Time features available in the UKG Pro mobile app vary based on your Time solution.

UKG Pro Workforce Management (UKG Dimensions)

Note Configuration is required in UKG Dimensions web and UKG Pro web to enable access to the mobile app integration.

For Employees
- Time Clock
  - Punch in or out
  - Transfer a punch
- Time Off
  - Request time off
- Calendar
  - View calendar
  - View time off requests
  - Cancel time off requests
  - Request open shift
- Schedule
  - View schedule
- Timecard
  - View timecard
For Managers and Administrators
- Team Timecard
  - View, edit, and approve employee timecards
  - View and edit employee punches
- View, edit, and delete employee shifts
- View, edit, and manage employee schedules
- Switch Roles

UKG Pro Time and Attendance

For Employees
- Time Clock
  - Punch in or out
  - Perform a transfer punch
  - View punch and transfer details
- Timesheets
  - View timesheet details
  - Add and submit timesheets (determined by access rights)
- Time Off
  - Request time off
  - View time off history
  - View balances
- Schedule
  - View My Schedule
  - View My Team's Schedule
For Managers and Administrators
- Team Timesheets
  - View, edit, or approve timesheets
- Time Off
  - View, approve, or deny time off requests
  - View time off request details
  - View approved time off requests
- Schedule
  - View My Schedule
  - View My Team's Schedule (determined by permissions)

UKG Pro Time Management

For Employees
- Time Clock
  - Punch in or out
  - Perform a Transfer Punch
  - View punch and transfer details
- Timesheets
  - View timesheet details
  - Add and submit timesheets
- Time Off
  - Request time off
  - Cancel a time off request
  - View time off history
  - View balances
For Managers and Administrators
- Team Timesheets
  - View, edit, or approve timesheets
- Time Off
  - View, approve, or deny time off requests
  - View time off request details
  - View approved time off requests

UKG Pro Workforce Management Classic

For Employees
- Time Clock
  - Punch in or out
  - Perform a transfer punch
  - View punch and transfer details
- Timesheets
  - View timesheet details
  - Add, copy, or submit timesheets
  - Add, edit, or delete punches
  - Add, edit, or delete labor metrics
  - Add or edit time codes Add notes
- Time Off
  - Request time off
  - View time off history
  - View balances
- Schedule
  - View or acknowledge schedule
  - Request schedule change
  - View change requests
  - View total scheduled hours
  - View coworker schedule View shift details
- Availability
  - Add availability
For Managers and Administrators
- Team Timesheets
  - View, copy, edit, or approve timesheets
  - View team timesheet total hours and labor metric summary details
  - View or edit shifts
  - Add notes
- Team Time Off
  - View, approve, or deny time off requests
  - View time off request details
  - View approved time off requests
- Team Schedule
  - View or copy schedules
  - Apply schedule templates
  - Create, edit, or delete shifts
  - View, approve, or deny change requests
  - View approved change requests
  - Publish or unpublish schedule

Update Settings

From the Settings page (Menu > Settings), you can update the following UKG Pro mobile app settings, depending on your configuration:

Touch ID, Fingerprint, or Face ID
Notifications
- Communication Broadcast
- Inbox Updates and Comments
- New Inbox Requests
- Pay Information
- Workforce Continuity
- Feed and Chat
- Time & Attendance
Profile Photo
Reset Settings
Sync My Schedule
Share Feedback
Terms and Privacy
Location and Job Preferences
Work Preferences
Language
Note Language changes made in the mobile app are respected in UKG Pro web. This language preference selection is only for UKG Pro. Other UKG solutions support different language preferences.

Update Personal Information

You can view your employee profile and edit your personal information from the UKG Pro mobile app if your administrator has given you access.

Navigation:Menu > Profile

From your profile, in the Personal Information section, select Edit.
Update personal information, including name, address, and phone number.
Select Submit.
If workflow is enabled, select approvers and select Submit.

Submit a QR Code Punch

If your company uses UKG Pro Workforce Management (WFM), you can use a QR code to punch in.

To punch using a QR code, from the UKG Pro mobile app, select Punch > Scan and then scan the QR code. Camera permissions must be enabled on the mobile device. Before submitting the punch, you can select transfer and deduction options.

From UKG Pro WFM web, managers can view and print QR codes and administrators can create, edit, view, and print QR codes.

Submit a UKG Ready Punch

If your company uses UKG Ready, you can access the Punch feature from the UKG Pro mobile app.

From the UKG Pro mobile app, select Punch. The UKG Ready mobile app opens. If the UKG Ready mobile app is not installed, the UKG Ready website opens in the device's browser.
If you are not logged into the UKG Ready mobile app, enter your login credentials and select Log In.
Acknowledge any prompts, such as Facial Recognition or notification permissions.
From the UKG Ready mobile app, select Punch. Your punch time is recorded.

Switch Roles (For Managers)

If your company uses UKG Workforce Management (WFM), managers can use multiple management roles (MMR) and delegation.

To view another role, from the menu, select Switch Roles. Relevant menu items and pages for the selected role appear. If you switch to a delegated role, the relevant inbox items and team members for the delegated role appear.

Report an Issue

If you encounter an issue while using the UKG Pro mobile app, gather information to share with your system administrator.

Important If you want to share feedback on your experience with the mobile app, go to Menu > Share Feedback.

Take a screenshot of the issue.
In the mobile app, go to Menu > Support. A support code appears.
Note If you have a sign in issue, select Support on the sign in screen.
Copy the support code.
Contact your system administrator with as much information as possible, including:
- Support code
- Device type
- Operating system
- Version of the app
- Screenshot or recording of the issues
- Date and time of issue

UKG Dimensions Mobile App

The UKG Dimensions mobile app provides access to the same WFM and HCM functionality as UKG Dimensions web.

The mobile app is free and available on all Apple and Android devices, including phones and tablets.

Important UKG released a new UKG Pro mobile app that will replace the UKG Dimensions app. Your organization will notify you of the change and when you should download the new mobile app. If you have the Dimensions mobile app, you must download the new UKG Pro mobile app. Once you have downloaded and logged into the new UKG Pro mobile app, you can uninstall the UKG Dimensions mobile app.

Download and Log into the UKG Dimensions Mobile App

To get started, download the UKG Dimensions mobile app from the app store on your device. The first time you sign in, you'll need to enter the tenant URL.

From the Apple App Store or Google Play store, search for "UKG Dimensions."
Download the UKG Dimensions mobile app.
On your device, open the UKG Dimensions mobile app.
Enter the tenant URL. The tenant URL is specific to your company. Contact your system administrator for more information.
Enter your UKG Dimensions login credentials.

UKG Ready Mobile App

The UKG Ready mobile app provides access to the same time and attendance features and scheduling functionality as UKG Ready web.

The mobile app is free and available on all Apple and Android devices, including phones and tablets.

Download and Log into the UKG Ready App

To get started, download the UKG Ready mobile app from the app store on your device.

From the Apple App Store or Google Play store, search for "UKG Ready."
Download the UKG Ready mobile app.
On your device, open the UKG Ready mobile app.
Select the region.
Enter the Company Shortname.
Select Continue.
Enter your company, username, and password.
Select Login.

UKG Pro and UKG Ready Mobile App

From the UKG Pro mobile app, you can access UKG Ready Time and Scheduling. The UKG Pro mobile app has shortcuts to different UKG Ready features, such as Punch and Timesheets. Your system administrator determines which shortcuts are available.

For the best experience, download and log into both the UKG Pro mobile app and the UKG Ready mobile app.

When you select a shortcut, such as Timesheets, in the UKG Pro mobile app, you are taken to the corresponding page in the UKG Ready mobile app.

If you do not have the UKG Ready mobile app on your device, the shortcut opens to the UKG Ready website.

Authenticate the UKG Ready Mobile App with the UKG Pro Mobile App

Once you download the UKG Pro mobile app, you can download and authenticate the UKG Ready Mobile App for the integration.

From the Apple App Store or Google Play store, search for "UKG Ready."
Download the UKG Ready mobile app.
On your device, open the UKG Ready mobile app.
For the region, select UKG Pro. Leave the Company Shortname field blank.
Select Continue.
As part of the authentication process, the first time you log into the UKG Ready mobile app, you are prompted to log into the UKG Pro mobile app. After the first login, you do not need to open the UKG Ready mobile app.

This document and all information contained herein are provided to you "AS IS" and UKG Inc. and its affiliates (collectively "UKG") make no representation or warranties with respect to the accuracy, reliability, or completeness of this document, and UKG specifically disclaims all warranties, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. The information in this document is subject to change without notice. The document and its content are confidential information of UKG and may not be disseminated to any third party. No part of this document or its content may be reproduced in any form or by any means or stored in a database or retrieval system without the prior written authorization of UKG. Nothing herein constitutes legal, tax, or other professional advice. All legal, tax, or other questions or concerns should be directed to your legal counsel, tax consultant, or other professional advisor. All company, organization, person, and event references are fictional. Any resemblance to actual companies, organizations, persons, and events is entirely coincidental.