Issues Table

Work Code Issues

When adding a work code in the UKG TeleStaff solution, you may be presented with warnings before submitting. You may even be prohibited from adding the work code. This is due to Issues.

The ability to add work codes is determined by your organization's business rules. Dynamic and static issues prevent users from adding work codes that fail a business rule or system rule.

If the request is in violation, the issue either prevents the employee from adding the work code, converts the work code into a request, or allows the user to override the issue if they have the appropriate level of system permission.The Add window displays with multiple issues in the Issues area highlighted.

Issues Override

When issues are listed in the UKG TeleStaff solution, there may be a number one or two in a box, indicating an approval hierarchy based on configuration.

Different users within the solution may have different permissions when it comes to managing work codes. For example, a mid-level scheduler may be able to override all level two issues but stopped by a level one issue, while managers have the override capability for both level one and two issues. The ability to grant superior override authority allows organizations to grant hierarchy over overriding both system and department issues and policies.

Multiple symbols may appear to indicate the type of issue being presented.

Circle with a Checkmark

Indicates no issues. The record may be submitted. Select the box and select Save.The Issues table displays a green check, indicating there are no issues.

Triangle with an Exclamation Point

Indicates a warning. The record may be submitted. Acknowledge the warning by selecting the box.The issues table displays a yellow triangle, indicating a warning.

Red Circle with Numbered Boxes

Indicates there is an issue associated with the record and the record cannot be submitted. This employee does not have level one or two override authority as dictated by the issue numbers. Contact the appropriate supervisor to override issues and add the work codes.The issues table displays multiple issues. Two of the issues have red boxes with the number two while one has a red box with a one.

Two Red Circles with X

If the issue has an X instead of a number the action is illegal. No one may override, even system administrators.The Issues table displays a red X with an additional red X.

Yellow Circle with X

Indicates there is an issue associated with the record but the record may still be submitted if the employee has the correct authorities; namely the authority the employee is logged in as. This means the logged in employee has the override authority of the number listed in the red box.

For example, this employee can override both level one and two issues. Select the box and select Save.The Issues table displays a yellow circle with an X and two issues with numbers in red boxes.