Verify Multi-Factor Authentication

Multi-Factor Authentication Overview

Multi-factor authentication (MFA) adds an additional layer of security when logging in. MFA requires a secondary source to prove who you are before logging in. Authentication takes place at the Login page upon entering your password.

Multi-factor authentication supports confirmation via authentication applications as well as email. The authentication device is registered manually or by using a QR code. Entering incorrect authentication codes initiates account lockout and associated lockout duration policies.

The UKG TeleStaff login page displays the Multi-Factor Authentication message "Please select one of the following methods to validate your identity" with the menu displaying Authenticator app.

Verify MFA

There are two ways to verify your account, and one or both options may be available. If both are available, select your preferred verification method.

  1. At the Login page, you are prompted to enter your password. After entering your password, the message, Please select one of the following methods to validate your identity displays with the Multi-Factor Authentication drop-down menu.
    Note If you are required to update your password, you are prompted to authenticate after successfully updating your password.
  2. Select Authenticator App to use an application to verify your authenticity or select Email to use your email address to authenticate your account.The Multi-Factor Authentication page displays the menu with Authenticator App and Email listed as selectable options for authentication.

Verify MFA with an Authentication Application

Download your preferred authentication application prior to logging into the solution. The app serves as your verification method.

  1. After selecting Authenticator App from the login page, the Device Registration page displays.The Account Name displays your name and a Secret Key is generated for you. Either scan the QR code or enter the Account Name and Secret Key directly into your authenticator app.The Device Registration Displays. The Account Name is listed and the Secret Key displays. The Verification Code field is blank.
  2. Enter the Verification Code generated by the authenticator app.
  3. Select the box to bypass reauthentication for seven days. It is recommended to only select the box when logging in from a personal device.
  4. Select Register to complete authentication and log in.
    Note Select, Try a different authentication method to switch to email authentication, if available.

Verify MFA with an Email

A valid email must be entered into the solution in order to use an email address to authenticate.

Use the applicable navigation path for your solution.

UKG TeleStaff Navigation Path

Navigation:Toolbar > My Info > General tab

UKG Pro WFM and UKG TeleStaff Navigation Path

Navigation:Menu > My Information > My TeleStaff Information > General Tab

Email Address Requirement

At the General tab, enter an email address into the Authentication Email Address field.

The Authentication Email Address field is displayed on the General tab.
Note If an email is not entered, UKG TeleStaff looks for an email address within the Contact fields. It starts with the first contact and moves through the contact fields.

Authenticate using an Email Address

  1. Select Email from the login page and select Continue. The Multi-Factor Authentication page displays with Email selected as the authentication type.
  2. The device registration page displays. Enter the Verification Code indicated within the email. The registration page displays with the Verification Code field available.
  3. Select the box to bypass reauthentication for seven days. It is recommended to only select the box when logging in from a personal device.
  4. Select Verify to complete authentication and log in.
    Note Select, Try a different authentication method to switch to app authentication, if available.