How to Get More Help

Please select your role to access relevant help:

  • To log in to your employer's UKG software (view your pay information, check your schedule, request time off, and so on), please visit our Product Log In Resource Page or contact your supervisor or manager for assistance.
  • For help with a UKG mobile app, visit our Mobile Apps Help page, but please note UKG does not have information such as Server Name, Company ID or Tenant URL. Your employer manages that information.
  • For UKG product support questions, please contact your internal help desk or search the UKG Community (registration not required) for answers to common product questions.
  • For UKG Community questions, please see our UKG Community Resources page.

Thank you,
The UKG Community Team
  • To fully access the UKG Community to collaborate with peers, ask questions, search our entire knowledgebase, open support cases, submit product ideas, and more, please register using your UKG Solution ID (Account Number).
  • Did you forget your UKG Community password or your user name?
  • For UKG Community questions, please see our UKG Community Resources page.
  • For additional assistance with accessing the community or anything in it, please open a support case in the community with "Community Access Issue" in the case title, or by calling:

    United States or Canada (8:00 a.m. - 8:00 p.m. local time)

    • +1 (800) 394-4357

    Australia (8:00 a.m. - 8:00 p.m. local time)

    • +1 (800) 811 492

    Europe (8:00 a.m. - 8:00 p.m. UK time)

    • 00800 3944 3578
    • +44 118 978 8009

    India (9:00 a.m. - 6:00 p.m. local time)

    • +91 80 4680 9202

    Mexico or South America (9:00 a.m. - 6:00 p.m. Mexico Central Standard Time)

    • +52 55 4169 4005

Thank you,
The UKG Community Team
  • To unlock complete access to the UKG Community to collaborate with peers, ask questions, search our entire knowledgebase, open support cases, submit product ideas, and more, you need to have access enabled by the UKG Partner Teams. Please get in touch with your UKG Partner Resource or reach out to partner support, depending on your partner type.
  • Did you forget your UKG Community password or your user name?
  • For UKG Community questions, please see our UKG Community Resources page.

Thank you,
The UKG Community Team

UKG Employees access the Community via Salesforce/Chatter:

In Lightning:

  1. Click the block of dots in the top left of the screen.
  2. Choose "Customer & Partner Community" from the App Launcher, or search "Community" in the App Launcher to find the app.

In Classic:

  1. Log in to Salesforce/Chatter.
  2. In the top left corner, click the black bar that says "Kronos Incorporated Internal," then choose "Customer & Partner Community" from the drop-down menu and open in a new tab.

For UKG Community questions, please see our UKG Community Resources page.

For additional assistance:

The best way to get community support for customers, partners, or yourself is:

Customer UKG Community support and access issues:

  • Advise the customer to open a case in UKG Community or to call 800-394-4357; or
  • Open a case on behalf of the customer (Account and Contact fields contain the customer information).
    Important: Include "Community Access Issue" in the case title to expedite resolution.

UKG Community University support and access issues:

  • Verify that the customer can access the UKG Community. UKG Community authentication provides the access to UKG Community University. If the customer cannot successfully access the UKG Community, start with the community access resolution steps above.
  • If the customer can successfully access the UKG Community but still has issues with UKG Community University, email etraining@ukg.com.

Partner UKG Community support and access issues:

U Krewer UKG Community support and access issues:

  • Open a ServiceNow incident.
    • Select the issue category = Salesforce - Community & Trust
    • Select a more specific category = Community General

Thank you,
The UKG Community Team