Email Configuration for Other UKG Pro Solutions

Depending on what solutions you are using, additional IP addresses may need to be allowed to ensure email is received accordingly.

Benefits Prime	If using SPF (TXT) DNS, you must update your records to add the PlanSource sending address exists:%{i}.spf.hc1986-95.iphmx.com If the recipients are having trouble receiving emails from Benefits Prime, you must add the Benefits Prime sending email IP address to your SPAM filter allow list: 216.71.150.115
UKG Community	Emails will come directly from the Salesforce email servers. IP address information can be found here: https://help.salesforce.com/s/articleView?id=000321501&type=1
Community Broadcast/Citrix Portal Email Tokens	Amazon SES IP ranges: 54.240.30.118 to 54.240.30.125 Note: These emails are sent from @notifications.ultipro.com
SaaS Email Server SPF Records (for example, emails from UKG Pro, People Analytics, Talent solutions, and Time solutions)	Include: _spf.ultipro.com IPv4 addresses: 208.86.168.7 135.84.68.123 206.152.14.54
Newswires	Email address: hello@ukg.com IP address: 204.92.19.156
Solution Snapshot	Delivered via Eloqua. Email address: solutions@ukg.com Dedicated IP range: 209.17.50.94 209.17.50.95 209.17.50.96
UKG Pro Learning	UKG uses Amazon SES services for sending emails. These are the IP ranges provided by Amazon: 199.255.192.0 - 199.255.195.255 199.127.232.0 - 199.127.235.255 54.240.0.0 – 54.240.63.255
General Email from UKG and UKG Employees	UKG leverages Mimecast services. If there are issues receiving emails from @ukg.com address, we recommend allowing by the UKG.com domain. Alternatively, allowing by IP address may be done. However, the IP range may rotate between any of the following Mimecast IP ranges: 207.211.31.0/25 205.139.110.0/24 216.205.24.0/24 63.128.21.0/24 185.58.84.93/32 207.211.41.113/32 207.211.30.64/26 207.211.30.128/25 Please see the ukg.com MX records for details on the current range being used.