Review Delivered Competencies

Provides step-by-step instructions on how to use delivered competencies.

Review Delivered Competencies

Review Delivered Competencies

UKG Pro Performance Reviews provides a competency library organized by five competency types: Business and Organization, Company, Functional, Interpersonal, and Intrapersonal.

System-delivered competencies can be edited or new competencies can be added to meet your business needs. Competencies cannot be deleted.

Managers assign competencies to employees via the Team Competencies page (Menu > My Team > Team Competencies).

Navigation:Menu > Business Rules > Competencies business rule

  1. From the main navigation bar, hover mouse over the System Configuration icon to display the available sections and links.

    You can also access the Competencies page from the Configuration Dashboard on the Performance Reviews page (Menu > Talent Management > Performance Management > Configuration section > Competencies link).

  2. From the expanded navigation menu, select Business Rules. The Business Rules page appears.
  3. Use the Find By filter or scroll through the list to find and select the Competencies link. The Competencies page appears, listing system-delivered competencies and/or user-defined competencies.

System Delivered Competencies and Types

A number of competency types and competencies are system-delivered.

Type Competency Description
Business & Organization Customer Focus Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service.
Business & Organization Entrepreneurship/Intrapreneurship Recognizing (market or business) opportunities for current/new products/services and finance, considering them in a businesslike manner (profit focus, cost savings, delivery timing) and taking action; taking risks and achieving a business advantage.
Business & Organization External (Strategic) Awareness Having the ability to put things in context and think broadly. Involves consideration and understanding of future business needs within a changing (external) environment (social, political, economical and related industries, and technology), how process, methods, and resource requirements might be affected by future trends and developments, and developing long-term goals and strategies extending over a significant time span (i.e. 3-5 years).
Business & Organization Financial Awareness Actively seeking opportunities to optimize financial costs and investments when making decisions that have a financial implication.
Business & Organization Innovation Orientation Committing to create and search for new and innovative approaches to activities that enhance performance.
Business & Organization Organizational Awareness Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and the implications of decisions on other components of the organization.
Business & Organization Quality Orientation Setting high standards regarding his/her work and working environment and acting accordingly; developing quality standards, continuously evaluating performance, products, and procedures; actively seeking ways to improve quality.
Business & Organization Strategic Thinking Understands and processes complex information and exercises sound judgment, considering the situation, the issues, the key players, and the levels of authority involved. Proposes courses of action that further the objectives, priorities, and vision of the organization.
Functional Attention to Detail Taking responsibility for a thorough and detailed method of working.
Functional Computer Literacy Using computers effectively and efficiently in the working environment.
Functional Conceptual Thinking Understanding a given situation or problem by combining information that is readily available; identifying patterns or connections between situations that are not obviously related; identifying key or underlying issues in complex situations.
Functional Data Gathering and Analytics Collecting, consolidating, and using relevant information; recognizing important information; tracing possible causes of problems, and searching for practical data/solutions.
Functional Decision Making Drawing correct and realistic conclusions and making timely decisions based on available information.
Functional Functional Expertise and Usage Acquiring and applying functional knowledge in an area of specialty that is not technical (for example, Sales, Finance, and Human Resources management).
Functional Leadership Achieving results through people by successful objective setting, performance review, motivation, delegation, teambuilding, commitment gains, and empowerment.
Functional Negotiating Exploring alternatives by means of persuasion to reach favorable outcomes in situations where decisions involve other parties.
Functional People Development Having the ability to assess skill strengths and weaknesses of individuals and teams in order to determine what actions are appropriate to build and/or improve the needed skills.
Functional Planning and Organizing Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
Functional Problem Solving Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
Functional Technical Expertise and Usage Acquiring and applying technical and functional knowledge in a technological area of specialty.
Functional Usage of Functional Expertise Acquiring and applying functional knowledge in one's own area of specialty (not technical e.g. Sales, Finance, HR Mgt)
Functional Usage of Technical Expertise Acquiring and applying technical and functional knowledge in one's own technological area of specialty.
Interpersonal Empathy Showing interest in other people's feelings, attitudes, and reasoning.
Interpersonal Interpersonal Understanding Showing interest in other people's feelings, attitudes, and reasoning.
Interpersonal Oral Communication Shaping and expressing ideas and information in an effective manner.
Interpersonal Persuasiveness Presenting an idea or plan in a way that persuades others to adopt a certain stand.
Interpersonal Sociability and Networking Socializing effortlessly with other people; at ease when approaching others in social settings and professional relationships.
Interpersonal Teamwork Working as a productive member of a cohesive group toward a common goal, and contributing to team development and effective team dynamics.
Interpersonal Written Communication Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology that is understandable for the reader.
Interpersonal Accountability Accepting responsibility that results in anticipation/prevention of problem areas from actions, and problem solving inside and outside the department/organization.
Interpersonal Achievement Orientation Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility; getting optimum results from situations; being ready to take action and show tenacity in case of obstacles or resistance.
Interpersonal Adaptability Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people.
Interpersonal Continuous Learning Actively and continuously gaining insight of strengths and weaknesses in order to identify the relevant areas that need further development (with regard to skills and knowledge) and acting upon it.
Interpersonal Initiative Spotting opportunities within a circle of influence; anticipating threats and acting on them; self-starting rather than waiting passively until the situation demands action.
Interpersonal Integrity Upholding generally accepted social and ethical standards in job-related activities and behaviors.
Interpersonal Results Orientation Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility; getting optimum results from situations and being ready to take action and show tenacity in case of obstacles or resistance.
Interpersonal Self-Confidence Believing in one's capabilities; dealing confidently with increasingly challenging circumstances; reaching decisions or forming opinions, standing up for his/her interests, and handling failure constructively.
Interpersonal Stress Tolerance Performing well when faced with pressure due to time frame, workload, adversity, disappointment, or opposition.

© UKG Inc. All rights reserved. For a full list of UKG trademarks, visit All other trademarks, if any, are the property of their respective owners. No part of this document or its content may be reproduced in any form or by any means or stored in a database or retrieval system without the prior written authorization of UKG Inc. (“UKG”). Information in this document is subject to change without notice. The document and its content are confidential information of UKG and may not be disseminated to any third party. Nothing herein constitutes legal advice, tax advice, or any other advice. All legal or tax questions or concerns should be directed to your legal counsel or tax consultant.


UKG makes no representation or warranties with respect to the accuracy or completeness of the document or its content and specifically disclaims any responsibility or representation for other vendors’ software. The terms and conditions of your agreement with us regarding the software or services provided by us, which is the subject of the documentation contained herein, govern this document or content. All company, organization, person, and event references are fictional. Any resemblance to actual companies, organizations, persons, and events is entirely coincidental.

Links to Other Materials: The linked sites and embedded links are not under the control of UKG. We reserve the right to terminate any link or linking program at any time. UKG does not endorse companies or products to which it links. If you decide to access any of the third-party sites linked to the site, you do so entirely at your own risk.