Review Delivered Competencies
Review Delivered Competencies
UKG Pro Performance Reviews provides a competency library organized by five competency types: Business and Organization, Company, Functional, Interpersonal, and Intrapersonal.
System-delivered competencies can be edited or new competencies can be added to meet your business needs. Competencies cannot be deleted.
Managers assign competencies to employees via the Team Competencies page (Menu > My Team > Team Competencies).
System Delivered Competencies and Types
A number of competency types and competencies are system-delivered.
Type | Competency | Description |
Business & Organization | Customer Focus | Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service. |
Business & Organization | Entrepreneurship/Intrapreneurship | Recognizing (market or business) opportunities for current/new products/services and finance, considering them in a businesslike manner (profit focus, cost savings, delivery timing) and taking action; taking risks and achieving a business advantage. |
Business & Organization | External (Strategic) Awareness | Having the ability to put things in context and think broadly. Involves consideration and understanding of future business needs within a changing (external) environment (social, political, economical and related industries, and technology), how process, methods, and resource requirements might be affected by future trends and developments, and developing long-term goals and strategies extending over a significant time span (i.e. 3-5 years). |
Business & Organization | Financial Awareness | Actively seeking opportunities to optimize financial costs and investments when making decisions that have a financial implication. |
Business & Organization | Innovation Orientation | Committing to create and search for new and innovative approaches to activities that enhance performance. |
Business & Organization | Organizational Awareness | Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and the implications of decisions on other components of the organization. |
Business & Organization | Quality Orientation | Setting high standards regarding his/her work and working environment and acting accordingly; developing quality standards, continuously evaluating performance, products, and procedures; actively seeking ways to improve quality. |
Business & Organization | Strategic Thinking | Understands and processes complex information and exercises sound judgment, considering the situation, the issues, the key players, and the levels of authority involved. Proposes courses of action that further the objectives, priorities, and vision of the organization. |
Functional | Attention to Detail | Taking responsibility for a thorough and detailed method of working. |
Functional | Computer Literacy | Using computers effectively and efficiently in the working environment. |
Functional | Conceptual Thinking | Understanding a given situation or problem by combining information that is readily available; identifying patterns or connections between situations that are not obviously related; identifying key or underlying issues in complex situations. |
Functional | Data Gathering and Analytics | Collecting, consolidating, and using relevant information; recognizing important information; tracing possible causes of problems, and searching for practical data/solutions. |
Functional | Decision Making | Drawing correct and realistic conclusions and making timely decisions based on available information. |
Functional | Functional Expertise and Usage | Acquiring and applying functional knowledge in an area of specialty that is not technical (for example, Sales, Finance, and Human Resources management). |
Functional | Leadership | Achieving results through people by successful objective setting, performance review, motivation, delegation, teambuilding, commitment gains, and empowerment. |
Functional | Negotiating | Exploring alternatives by means of persuasion to reach favorable outcomes in situations where decisions involve other parties. |
Functional | People Development | Having the ability to assess skill strengths and weaknesses of individuals and teams in order to determine what actions are appropriate to build and/or improve the needed skills. |
Functional | Planning and Organizing | Setting priorities and defining actions, time, and resources needed to achieve predefined goals. |
Functional | Problem Solving | Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines. |
Functional | Technical Expertise and Usage | Acquiring and applying technical and functional knowledge in a technological area of specialty. |
Functional | Usage of Functional Expertise | Acquiring and applying functional knowledge in one's own area of specialty (not technical e.g. Sales, Finance, HR Mgt) |
Functional | Usage of Technical Expertise | Acquiring and applying technical and functional knowledge in one's own technological area of specialty. |
Interpersonal | Empathy | Showing interest in other people's feelings, attitudes, and reasoning. |
Interpersonal | Interpersonal Understanding | Showing interest in other people's feelings, attitudes, and reasoning. |
Interpersonal | Oral Communication | Shaping and expressing ideas and information in an effective manner. |
Interpersonal | Persuasiveness | Presenting an idea or plan in a way that persuades others to adopt a certain stand. |
Interpersonal | Sociability and Networking | Socializing effortlessly with other people; at ease when approaching others in social settings and professional relationships. |
Interpersonal | Teamwork | Working as a productive member of a cohesive group toward a common goal, and contributing to team development and effective team dynamics. |
Interpersonal | Written Communication | Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology that is understandable for the reader. |
Interpersonal | Accountability | Accepting responsibility that results in anticipation/prevention of problem areas from actions, and problem solving inside and outside the department/organization. |
Interpersonal | Achievement Orientation | Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility; getting optimum results from situations; being ready to take action and show tenacity in case of obstacles or resistance. |
Interpersonal | Adaptability | Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people. |
Interpersonal | Continuous Learning | Actively and continuously gaining insight of strengths and weaknesses in order to identify the relevant areas that need further development (with regard to skills and knowledge) and acting upon it. |
Interpersonal | Initiative | Spotting opportunities within a circle of influence; anticipating threats and acting on them; self-starting rather than waiting passively until the situation demands action. |
Interpersonal | Integrity | Upholding generally accepted social and ethical standards in job-related activities and behaviors. |
Interpersonal | Results Orientation | Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility; getting optimum results from situations and being ready to take action and show tenacity in case of obstacles or resistance. |
Interpersonal | Self-Confidence | Believing in one's capabilities; dealing confidently with increasingly challenging circumstances; reaching decisions or forming opinions, standing up for his/her interests, and handling failure constructively. |
Interpersonal | Stress Tolerance | Performing well when faced with pressure due to time frame, workload, adversity, disappointment, or opposition. |
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