UKG Solution Compatibility Guide

Provides an overview of the supported browsers and mobile platforms that work with the UKG solutions.

UKG Solution Compatibility Guide

Compatibility Overview

To ensure you always have the best possible experience with our products, we continually test new web browsers for compatibility and performance. This resource provides an overview of our current browser support by product features, system configuration best practices, as well as device and operating system support for the UKG Pro mobile app.

For information about product accessibility, refer to the Product Accessibility Conformance Reports available on the Accessibility for UKG page.

Browser Compatibility by Solution

For each UKG solution, browsers are listed in the compatibility tables with the minimum supported version numbers. If you are using an earlier version of a browser, the solution is not supported and may not function as intended. We recommend always using the latest version of any browser for the best experience and security.

The compatibility guide uses icons to identify whether a browser is compatible with our solutions. Refer to the following table for an overview of the icons and their descriptions.

IconSupport StatusDescription
Supported

Supported

The browser is supported and UKG currently tests and supports the listed version or later versions of the browser.

Note

Earlier versions of the browser are not supported.

Supported (with notes)

Supported (with notes)

The browser is supported, but additional information is provided regarding its usage.

Unsupported

Unsupported

The browser is not supported and is not tested for compatibility. UKG does not recommend using unsupported browsers.

UKG Pro

SolutionGoogle Chrome (v109)Microsoft Edge (v109)Apple Safari (v15.5)Mozilla Firefox (v102)

UKG Pro Life Events

Supported
Supported
Supported
Supported

UKG Pro Open Enrollment

Supported
Supported
Supported
Supported

UKG Pro Pay

Supported
Supported
Supported
Supported

UKG Pro People Center

Supported
Supported
Supported
Supported

UKG Pro WFM

SolutionGoogle Chrome (v109)Microsoft Edge (v109)Apple Safari (v15.5)Mozilla Firefox (v102)

UKG Pro WFM

Supported
Supported
Supported
Supported

UKG Ready

SolutionGoogle Chrome (v109)Microsoft Edge (v109)Apple Safari (v15.5)Mozilla Firefox (v102)

UKG Ready

Supported
Supported
Supported
Supported

UKG TeleStaff

SolutionGoogle Chrome (v109)Microsoft Edge (v109)Apple Safari (v15.5)Mozilla Firefox (v102)

UKG TeleStaff

Supported
Supported
Supported
Supported

UKG HR Service Delivery

UKG HR Service Delivery is a multi-tenant SaaS solution therefore we manage all hardware, software, enhancements, and maintenance to the application code layer. The only software required to be loaded on each employee's computer is a supported internet browser such as Google Chrome, Microsoft Edge, Apple Safari, or Mozilla Firefox.

UKG HR Service Delivery is web browser agnostic and is compatible with all popular browsers including Chrome, Edge, Safari, and Firefox. For self-updating browsers, UKG HR Service Delivery supports the two latest versions released by the browser vendor. UKG HR Service Delivery does not support browsers that have been sunset by their providers. UKG HR Service Delivery may still work with unsupported versions, however we cannot guarantee the performance, rendering, usability, or end-user experience in earlier, unsupported browser versions.

UKG HR Service Delivery is built using responsive design technology which means a specific mobile app is not required and the solution is designed to optimize the user experience while allowing full-feature access through mobile devices. The UKG HR Service Delivery application is accessed through a device's browser and the screen resizes based on the mobile device (for example, phone versus tablet).

SolutionGoogle Chrome (v109)Microsoft Edge (v109)Apple Safari (v15.5)Mozilla Firefox (v102)

UKG Document Manager

Supported
Supported
Supported
Supported

UKG People Assist

Supported
Supported
Supported
Supported

UKG Pro People Analytics

Cognos 11.1.7 fp5

SolutionGoogle Chrome (v109)Microsoft Edge (v109)Microsoft Internet Explorer (v11)Microsoft Edge Legacy (v44)Apple Safari (v9, 10, 11)Mozilla Firefox (v78 ESR)

Administration

Supported
Supported
Supported
Supported
Supported
Supported

Dashboarding

Supported
Supported
Supported
Supported
Supported
Supported

Event Studio

Supported
Supported
Unsupported
Unsupported
Supported
Supported

Reporting

Supported
Supported
Supported
Supported
Supported
Supported
Note
  • For more details about Microsoft Edge Legacy, refer to the Microsoft Support website.

  • For more details about Microsoft Internet Explorer 11, refer to the Microsoft Support website.

Optional Features

SolutionGoogle Chrome (v109)Microsoft Edge (v109)Apple Safari (v15.5)Mozilla Firefox (v102)

UKG Pro Benefits Administration

Supported (with notes)
Note
Supported
Unsupported
Supported

UKG Pro Compensation

Supported
Supported
Supported
Supported

UKG Pro Career Development

Supported
Supported
Supported
Supported

UKG Pro Employee Voice

Supported
Supported
Supported
Supported

UKG Pro Learning

Supported
Supported
Supported
Supported

UKG Pro Onboarding

Supported
Supported
Supported
Supported

UKG Pro OSHA Tracking Tool

Supported
Supported
Supported
Supported

UKG Pro Payment Services

Supported
Supported
Supported
Supported

UKG Pro Performance Reviews

Supported
Supported
Supported
Supported

UKG Pro Recruiting

Supported
Supported
Supported
Supported

UKG Pro Scheduling Classic

Supported
Supported
Supported
Supported

UKG Pro Succession

Supported
Supported
Supported
Supported

UKG Pro Time Classic

Supported
Supported
Supported
Supported

UKG Pro Time Management

Supported
Supported
Supported
Supported
Note

Third-party browser cookies must be enabled to use Benefits Administration.

UKG Community

SolutionGoogle Chrome (v109)Microsoft Edge (v109)Apple Safari (v15.5)Mozilla Firefox (v102)

UKG Community

Supported
Supported
Supported
Supported

UKG Community Library

Supported
Supported
Supported
Supported

UKG Community University

Supported
Supported
Supported
Supported

Suggested Browser Configuration

To provide the best browser experience, UKG recommends the following browser configurations.

  • Clear your browser data including cache and cookies.

  • Enable browser cookies required for the UKG Pro solution.

  • Enable browser pop-ups for the UKG Pro solution.

  • Disable third-party toolbars, as compatibility issues have been detected with the UKG Pro solution and some toolbar vendors.

Mobile App Compatibility

Download the UKG Pro mobile app from Google Play and the Apple App Store.

Below are the minimum system requirements for the UKG Pro mobile app:
  • Android devices: Android 7 (Nougat) or later

  • Apple devices

    • iPhone: iOS 13 or later

    • iPad: iPadOS 13 or later

    Note

    You can access the UKG Pro Benefits Administration (formerly Benefits Prime) solution from the UKG Pro mobile app, using iOS or iPadOS Versions 13 or later. The mobile web version of UKG Pro is no longer supported.