Create and Manage UKG Community Contacts

Manage Community Access

Focal administrators and support administrators can update access for the active contacts in their organization.

Navigation:The UKG Community

  1. From the UKG Community home page, select the profile menu in the top right hand corner.
  2. From the profile menu, select My Organization.
    Select your username, and then select My Organization
  3. From the My Organization page, select My Organization Contacts.
    Select My Organization Contacts
  4. From the Contacts page, for a user, select the down arrow icon > Edit.
    Note You can select View All to view all active contacts associated with your organization.
    The My Organization page with the down arrow icon highlighted for a user. The drop-down has an option for Edit.
  5. In the Access Information section, select or deselect boxes for the different levels of access.
    OptionDescription
    Guest User Users who can access publicly available product documentation. No registration or log in is required to access this content.
    Self-Service User Users who have base access to the UKG Community, including the ability to search, ask questions, collaborate with other community members, and access content and learning material. This access is assigned by default when a user self-registers to the UKG Community.
    Case User Includes Self-Service User access, plus the ability to create cases and manage your own cases. If you select this checkbox, the Self-Service User checkbox is automatically selected after you save.
    Service Request User Includes Self-Service User access, plus the ability to create and manage your own service requests. If you select this checkbox, the Self-Service User checkbox is automatically selected after you save.
    Project User (formerly known as Activation User in our Legacy Ultimate Community) Includes Self-Service User access, plus the ability to access the project console (for our Legacy Ultimate project users) and to the Launch application (for our UKG Pro, UKG Dimensions, and UKG Ready users).
    Case Administrator User Includes Self-Service User access and Case User access, plus the ability to view and manage all cases at your primary account or other accounts that you support. If you select this checkbox, the Case User and Self-Service User checkboxes are automatically selected after you save.
    Training AdministratorUsers who can assign courses and learning journeys to individual training users in their organization.
    Support Administrator User Includes Case Administrator User, Service Request User, Case User, and Self-Service User access, plus the ability to create new users and manage the access for other users of your primary account.
    The Access Information section with the Support Administrator User box selected.
  6. To remove all access and make a contact inactive, in the Verification Status section, select an option from the Disposition Contact drop-down menu.
  7. Select Save.

Create a Contact in the UKG Community

If you are a Support Administrator or Focal Administrator user, you can create a new contact for your organization in the UKG Community and select what type of access they should have.

Navigation:The UKG Community

  1. From the UKG Community home page, select the profile menu in the top right hand corner.
  2. From the profile menu, select My Organization.
    Select your username, and then select My Organization
  3. From the My Organization page, select My Organization Contacts.
    Select My Organization Contacts
  4. From the Contacts page, select New.
    Select New next to Contacts.
  5. Enter the Contact and Access information. Required fields are marked with red.
  6. Select Save.
    Select Save in New Contact.
    A welcome email from the UKG Community will be sent to the email you provided in the Contact Information. A link to create the password is provided in the email.

Add a Focal Administrator User

Every organization should have at least one Support Administrator or Focal Administrator User.

  1. If your organization has a Focal Administrator User, they can create an Admin Case. If your organization does not have a Focal Administrator User, create a Support Case.
  2. Attach a letter to the Admin Case or Support Case:
    • The letter must use the organization letterhead.
    • The letter must be signed by an Officer or C-Level Employee at your organization.
    • The letter must request that "said individual" be assigned as a Focal Administrator User.