Candidate Texting FAQ

How do we manage opt-in and unsubscribe compliance requirements for candidates?

Candidates will have the opportunity to opt-in or unsubscribe from texting upon account registration or later in their Recruiting Communication Preferences. They can also unsubscribe via a text message by replying STOP, or re-subscribe by texting UNSTOP

What happens if a candidate did not opt-in to receive messages?​

The candidate will not receive text messages from the UKG Pro Recruiting solution. The sender will be informed that the candidate will not receive the message because they either chose to unsubscribe or have not opted-in.​

Who can send text messages?​

Only Recruiters and Hiring Managers who have authorized, active 8xx phone numbers requested from the Recruiting solution can see the texting feature and text.

Why are candidates required to opt-in?

Text messaging is governed by anti-spam laws, particularly Canada's Anti-Spam law (CASL), which requires organizations to obtain a candidate's consent before sending a text message (opt-in consent). Taking CASL's requirement along with the desire to limit the collection of location data from candidates, the text communication functionality requires candidates' consent before sending a message.

Is this solution monitored and maintained for compliance?​

We will continue to make sure we are bringing the most compliant solutions to our customers and maintain this feature as policies update. We have also integrated with Privacy Manager and respect the right to be forgotten.​

Why can't I text internal candidates?​

Texting to internal candidates will be available in a future release.

Can I text an image, GIF, or video to a candidate?​

Using rich text editor and sending images, smileys, and videos is not yet supported, but are a future consideration.

Can I use my personal or company cell phone number to text?​

No. Only 8xx numbers authorized for use by the carrier through the Recruiting solution can be used for texting.​ ​

How do I cancel Candidate Texting?

For current Recruiting solution customers who have already activated Candidate Texting, the ability to cancel some or all of their Toll-Free Numbers (TFNs) will be available in the product by the time the feature is billable. While the TFNs and SMS are still available free of charge, current users can continue to use the feature. Customers will receive communication when pricing information is available, and we will provide an update when we release the ability to initiate cancellation within the product.

It is not necessary to cancel prior to our release of in-product cancellation functionality, as billing will not begin until further notice.