First things first — get connected in Community
Once in UKG Community, you'll have access to training, knowledge articles, product information, online peer discussions, networking groups, and, when you need it, access to your support team.
Get up to speed quickly with these fundamental resources
Explore the Learn About UKG Pro page in Community to access a treasure trove of resources designed to quickly boost your knowledge, helping you get up to speed in no time.
Visit the Learn About UKG Pro page to:
- Use the Library for documentation, upcoming events, and more
- Stay informed with UKG Pro release information
- Explore mobile resources for administrators
- Prepare yourself with year-end resources
- Participate in discussion groups, BI exchange, and more
Jumpstart your knowledge with Training
UKG Pro works best for you and your people when you're confident using it. Our training and educational resources are designed to improve your skills and increase your comfort level with various features and functionality.
- Register for a guided tour of UKG Community University for an overview of the learning portal
- UKG Pro Training Overview
- UKG Community University User Guide
Get to know your UKG Pro system. If you are a new admin, Learning Journeys (found within UKG Pro Training Overview) are a great resource to guide you to the recommended training courses available for your UKG Pro solutions, highlighting what to take and when.
Put UKG Pro to work for you
Here are a few of our favorite courses to help you get started. To access these courses, you can click below or go to the Learn About UKG Pro page. From there, click on Training Overview > Access University > Training > Courses, then search for the course by its name and language to see the available options.
Courses are available in various formats and languages to meet your needs, including many specifically for Canada in English and French.
Payroll:
- 060 Payroll Processing: View/Edit Payroll and Reports
- 060-01 Payroll Processing: Import and Submit Data
- 060-02 Payroll Processing: Balancing
- 270 Payroll Topics: Off Cycle, Retroactive Pay and Pending Pay
- 270-01 Payroll Topics: Managing Reversals and Adjustments
People Center (HR):
- Employee Hires, Transfers, and Terminations
- Employee Information Changes
- Import Tool: Configuration and Upload Process
- 086 Import Tool Troubleshooting
System Management:
- 071 Security Configuration
- 074 Business Process and Workflow Configuration Basics
- Jobs Business Rules
- 083 Earnings Business Rules Configuration*
- 084 Deductions and Benefits Business Rules Configuration*
Benefits:
- 128-01 Life Events Configuration
- 129-02 Open Enrollment Session Configuration
- 084 Deductions and Benefits Business Rules Configuration
- 087 Deferred Compensation Plan Configuration
Reporting and People Analytics
To explore all of our training opportunities, refer to the UKG Pro and Pro Workforce Management Course Catalog.
Your Partner for Life Resources
Get an introduction to the teams and resources available to help you achieve success with your solution.
Join UKG Pro Discussion Groups
Connect with peers and product experts and keep up with all things related to your solution.
User Adoption Toolkits
Browse through our Adoption Toolkits to get acclimated with your UKG Pro solutions.
UKG Support Model Overview
Learn how our customer-centric support model works.
Support Quick Reference Guide
Our Community Quick Reference Guide provides invaluable support information.
UKG Service Request Customer Resources
Helpful resources that break down Service Requests and what you need to know.
Visit our other admin getting started resource pages to get up to speed on your UKG solutions.
Pro Status Resources
Monitor the status of UKG Pro with information on incidents and maintenance schedules.
Quickly get up to speed with these resources: