First things first — get connected in Community
Once in UKG Community, you'll have access to training, knowledge articles, product information, online peer discussions, networking groups, and, when you need it, access to your support team.
Get up to speed quickly with these resources
Explore the Learn About UKG Pro page. These resources are vital for efficiently managing your UKG system. Below is a sampling of what you will find there.
- Library: Access documentation, upcoming events, and more
- UKG Pro release information: Learn about and prepare for upcoming UKG Pro releases
- Year-end resources (U.S. and Canada): Prepare for a successful year-end
- BI Exchange overview and customer-created report templates
- Mobile app resources: Explore resources for employee and administrator adoption
Jumpstart your knowledge with Training
UKG Pro works best for you and your people when you're confident using it. Our training and educational resources are designed to improve your skills and increase your comfort level with various features and functionality.
Put UKG Pro to work for you
Explore the UKG Training Pathfinder to hand-pick your training path based on the UKG solutions your organization is subscribed to. Once you select the products on which you would like to receive training, you will be able to select the individual courses you want to take.
To access Training Pathfinder courses, go to the Learn About UKG Pro and navigate to Training > Create your training path.
Courses are available in various formats and languages to meet your needs, including many specifically for Canada in English and French.
To explore all of our training opportunities, refer to the UKG Pro and Pro Workforce Management Course Catalog.
Your Partner for Life Resources
Get an overview of the teams and resources available to help you achieve success with your solution.
UKG Pro Workforce Management (WFM) Administrator Resources
UKG Pro Payment Services Administrator Resources
UKG Pro Discussion Groups
Join groups to connect with peers, product experts and stay informed about your solution.
Pro Status Resources
Monitor the status of UKG Pro with information on incidents and maintenance schedules.
UKG Support Model Overview
Learn how our customer-centric support model works.
Support Quick Reference Guide
Our Community Quick Reference Guide provides invaluable support information.
UKG Pro Step-by-Step Support Guide
Get deeper insights into your support options and when to use each.
UKG Service Request Customer Resources
Helpful resources that break down Service Requests and what you need to know.
Browse through our User Adoption Toolkits to get acclimated with your UKG Pro solutions.
Quickly get up to speed with these resources: