Community Customer Self-Registration and Access

Customers can register for UKG Community access with a Solution ID.

1. From the UKG Community home page, select Register.
   
2. From the registration page, enter your Solution ID.
3. Select Submit.
   
4. In the Profile Information section, enter your information. Required fields are marked with an asterisk.
   Note Be sure to use your work email address.

   
5. Select Save.
6. Select OK, and then wait until a message confirms that you have successfully registered.
   

   Note The confirmation message may take a couple of minutes to appear.
   You will receive a welcome email from onesupport-noreply@ukg.com. The email includes a link to get you started, which will take you to a login page. Your username is your email, and you will need to create a password.

When you register for the UKG Community you are granted self-service access. Self-Service access allows you to access community content and training and engage with other members in discussions, groups, and events. You can request additional access in the UKG Community, for example, to contact UKG Services and Support. You will be notified when changes are made.

1. From the top right corner of the UKG Community home page, select and open the profile menu.
2. From the profile menu, select My Organization.
   
3. Select Additional Access Request.
   
4. From the Additional Access Request form, you will see three options available:
   • Case User: This access will grant you the ability to create support cases on behalf of your company.
   • Project User: This access will grant you the ability to manage projects, including fulfilling tasks assigned to you and seeing the progress of any projects being managed by UKG.
   • Service Request User: This access will grant you the ability to create requests for professional services type of work.
5. Once you've selected the additional access you need, select Save.
   Your request is sent to your Organization's Support Administrator(s) for approval, and you will be notified by email whether your request was approved or rejected.

When a customer contact requests additional access in the UKG Community, a Support Admin or Focal Admin from their organization can approve or reject the request.

1. From the top right corner of the UKG Community home page, select and open the profile menu.
2. From the profile menu, select My Organization.
3. In the Additional Access Request for Approval section, select the specific request.
   
4. From the request, select either the  Approve Additional Access Request  or  Reject Additional Access Request button. Fill in the Comments and select Save.
   Your request is sent to your Organization's Support Administrator(s) for approval, and you will be notified by email whether your request was approved or rejected.
   
   

If you have a question about your UKG Community access, you can view a list of your company's administrators to easily identify the right person to ask.

1. From the top right corner of the UKG Community home page, select and open the profile menu.
2. From the profile menu, select My Organization.
   
3. From the My Organization page, select My Company Admins.
   
   The Contacts page appears with a list of your organization's administrators.

Every organization should have at least one Support Administrator or Focal Administrator User.

1. If your organization has a Support Administrator User or a Focal Administrator User, they can edit a contact to Add Support Administrator User permissions. For more information on managing permissions, review the Create and Manage Community Contacts job aid.
2. If your organization does not have a Support Administrator User or a Focal Administrator User, a registered user must submit a Support Case to be assigned the Support Administrator permissions. This registered user must be designated by your organization to manage user permissions.

Every organization should have at least one focal administrator (for accounts with the UKG Pro solution) or support administrator (for accounts with UKG Pro WFM and all other solutions).

1. If your organization has a focal administrator user, they can create an admin case. If your organization has a support administrator user, create a support case.
2. Attach a letter to the admin case or support case. The letter must meet the following requirements:
   • The letter must use the organization letterhead.
   • The letter must be signed by an officer or C-level employee at your organization.
   • The letter must request that "said individual" be assigned as a focal administrator user.