Community Customer Self-Registration and Access

Solution ID

We recommend registering with your Solution ID to gain quick access to the UKG Community™.

If you do not know your organization's Solution ID, you can ask one of the following people to locate your Solution ID for you:
  • A UKG Administrator at your organization
  • A colleague who is a registered member

For information about locating a Solution ID as an active member, refer to the Locate Your Solution ID as a Registered Member section of this job aid.

If you cannot locate your organization's Solution ID, you can register without it. Registering without a Solution ID is a manual process and approval can take 2-3 weeks. When possible, please register with a Solution ID.

Locate Your Solution ID as a Registered Member

If you are a registered member of the UKG Community, you can find your organization's Solution ID to help other members of your organization gain quick access to the UKG Community. Active community members can view their Solution ID on the My Organization page in the UKG Community.

Navigation:community.ukg.com

  1. From the UKG Community, select the profile menu in the upper right corner.
  2. From the profile menu, select My Organization.
    The Profile Menu drop-down with My Organization selected
  3. On the My Organization page, view your Solution ID.

Register for the UKG Community With a Solution ID

As a customer, you can register to the UKG Community with a Solution ID.

Navigation:community.ukg.com

  1. From the UKG Community home page, select Register.
    Select Register on the homepage.
  2. From the registration page, enter your Solution ID.
  3. Select Validate.
    Register to The UKG Community with Solution ID.
  4. In the Profile Information section, enter your information. Required fields are marked with red.
    Note Be sure to use your work email address.
    Enter your Profile Information
  5. Select Save.
  6. Select OK, and then wait until a message confirms that you have successfully registered.
    Note The confirmation message may take a couple of minutes to appear.
    You will receive a welcome email from the UKG Community. The email includes a link to create your password for the UKG Community.

Register for the UKG Community Without a Solution ID

As a customer, you can still register to the UKG Community without a Solution ID.

Important Registering without a Solution ID is a manual process and approval can take 2-3 weeks. When possible, please register with a Solution ID.

Navigation:community.ukg.com

  1. From the UKG Community home page, Select Register.
    Select Register on the homepage.
  2. From the registration page, check the box for I do not know my Solution ID.
  3. Select Submit.
    Register to The UKG Community without Solution ID.
  4. Enter the information. Required fields are marked with red.
    • Time Zone

    • Country

    • State

    • UKG Office

    Enter the TimeZone, Country, State, and UKG Office.
  5. Select Submit.
  6. In the Profile Information section, enter your information. Required fields are marked with red.
    Note Be sure to use your work email address.
    Enter your Profile Information
  7. Select Save.
    Your request for access is submitted. Approval for this request can take 2-3 weeks. After your request is approved, you will receive a welcome email from the UKG Community. The email includes a link to create your password for the UKG Community.

Request Additional Access in the UKG Community

When you register for the UKG Community you are granted self-service access. Self-Service access allows you to access community content and training and engage with other members in discussions, groups, and events. You can request additional access in the UKG Community, for example, to contact UKG Services and Support. You will be notified when changes are made.

Navigation:community.ukg.com

  1. From the UKG Community home page, select the profile menu in the top right hand corner.
  2. From the profile menu, select My Organization.
    Select My Organization
  3. Select Additional Access Request.
    Select Additional Access Request
  4. From the Additional Access Request form, you will see three options available:
    • Case User: This access will grant you the ability to create support cases on behalf of your company.

    • Project User: This access will grant you the ability to manage projects, including fulfilling tasks assigned to you and seeing the progress of any projects being managed by UKG.

    • Service Request User: This access will grant you the ability to create requests for professional services type of work.

  5. Once you've selected the additional access you need, select Save.
    Your request is sent to your company user administrator(s) for their approval, and you will be notified by email if your request was approved.

Identify Your UKG Community Administrators

If you have a question about your UKG Community access, you can view a list of your company's administrators to easily identify the right person to ask.

Navigation:community.ukg.com

  1. From the UKG Community home page, select the profile menu in the top right hand corner.
  2. From the profile menu, select My Organization.
    Select your username, and then select My Organization
  3. From the My Organization page, select My Company Admins.
    Select My Company Admins
    The Contacts page appears with a list of your organization's administrators.

Add a Support Administrator User

Every organization should have at least one Support Administrator or Focal Administrator User.

  1. If your organization has a Support Administrator User or a Focal Administrator User, they can edit a contact to Add Support Administrator User permissions. For more information on managing permissions, review the Create and Manage Community Contacts job aid.
  2. If your organization does not have a Support Administrator User or a Focal Administrator User, a registered user must submit a Support Case to be assigned the Support Administrator permissions. This registered user must be designated by your organization to manage user permissions.

Add Focal Administrators

Every organization should have at least one support administrator or focal administrator user.

  1. If your organization has a focal administrator user, they can create an admin case. If your organization does not have a focal administrator user, create a support case.
  2. Attach a letter to the admin case or support case. The letter must meet the following requirements:
    • The letter must use the organization letterhead.
    • The letter must be signed by an officer or C-level employee at your organization.
    • The letter must request that "said individual" be assigned as a focal administrator user.

The UKG Community Registration and Access Troubleshooting

Review the common troubleshooting tips regarding registration and access below.

  • The UKG Community says I'm registered on another account
    • You may register with only one Solution ID, but you can be associated with other Solution IDs. If you have multiple Solution IDs, open a case with Support and provide the Solution IDs that should be associated with your account.
  • I can't register for the UKG Community because I don't have a company email address
  • Every time I try to log into the UKG Community, it doesn't recognize my password
    • This issue is generally resolved with some basic browser modifications, including clearing cache and adding Trusted Sites.
  • When I try to create a new password, I get an error
    • Please remember that you must mix numbers, uppercase and lowercase letters, and special characters. The password is required to have at least one number, one uppercase letter and one of the following characters: ! # $ % - _ = + < >

If you are still having an issue registering and accessing the UKG Community after following this guide, follow these instructions for help.